వాడుక నియమాలు

NeoSeva™ is a sole proprietorship, at Marripalli, Marripalle Gopasamudram, Podalakur, SPSR Nellore district, Andhra Pradesh 524345, India.

These terms are the rules for using our two Android apps, NeoSeva (for customers) and NeoSeva Partner (for Seva partners), and this website. Our privacy policy, cancellation and refund policy and pricing are part of these terms.

• When you sign in, the NeoSeva Partner app says that by continuing you agree to these terms and the privacy policy. It records which version you agreed to, and when.
• Using the NeoSeva app means you agree to these terms.

• A marketplace. We help people find Seva partners near them who do the work they need.
• We do not do the work. Seva partners are independent. They work for themselves, not for NeoSeva, and are responsible for any licence, permit or tax their work needs.
• The customer and the Seva partner agree the price and the work between them. We do not promise that any work will be good, we do not insure jobs, and we do not promise compensation for work.
• We check who Seva partners are, not how well they work. "ID checked" means a person at NeoSeva matched the Seva partner's face to a government ID. It is not a police check, and not a promise that their work is good or that anyone is safe. The number of jobs each Seva partner finished on NeoSeva is shown, so you can judge for yourself.
• Customers pay the Seva partner directly. NeoSeva does not collect any payment for the work.

• You sign in with an Indian mobile number (+91) and a one-time code (OTP) sent to it.
• One number is one person. The same number in both apps is one account, and deleting it removes it from both.
• Customers give their name once, the first time they send a request. The Seva partner you book sees it.
• Seva partners give their name, a photo of their face, their village, the work they do and how far they travel. You get new work only after your ID check passes. A check that does not pass is final: you are told why, and you can ask for a call.
• Logging out ends your session on that phone and stops notifications to it.
• NeoSeva is for people aged 18 and over. If we learn that someone under 18 is using NeoSeva, we delete their account.

• Choose the work, answer its questions by tapping, choose a day and a part of the day, and say where the work is. Your number is checked with a code before your request goes out.
• Your request goes to every Seva partner who does that work, travels to that place and is taking work. Nobody can pay to hear about it first.
• If you ask for one of your saved Seva partners by name, they hear first and have 30 minutes before the others are told. If they say no, the others are told straight away. You can save a Seva partner only after they finish a job for you.
• Before you book, Seva partners see the work, your answers, the village, the day and the part of the day, whether your phone number is checked, and how many jobs you finished on NeoSeva. They do not see your name, your number or your spot.
• You can change your request until a Seva partner sends you a price, and you can cancel it at any time before you book.
• A request stays open until the end of its day. If nobody sends a price by then, we tell you, and you can ask for another day.

• Seeing work and sending a price are free for Seva partners.
• A Seva partner prices a job in one of three ways:
  1. One price for the whole job.
  2. A rate, such as per acre or per hour.
  3. Come and look first: a charge to come and look, then the price of the work.
• Where it can be worked out, each price first shows what the whole job will cost you. For a rate, that is the rate times the amount you asked for. Where it cannot be worked out, you see the Seva partner's own words, such as "₹800 per acre".
• The visit charge rule. If you go ahead with the work after a visit, the price the Seva partner then gives is the whole price: the visit charge is part of it, not on top of it. If you do not go ahead, you pay only the visit charge. You agree to the price after the visit before the work starts, and your code comes only after you agree.
• After a visit, the price stays as sent while you decide. You agree to it or you do not. You cannot ask for a lower price in the app.
• A rate, when you did not know how much. At the end, the Seva partner enters how much was done, and you pay the rate you booked times that amount. If the number is wrong, you can report it on the job.
• The price you booked does not change in the app. A visit, or a rate where you did not know how much, gets its final amount at the end. If the Seva partner asks for more than the app shows, report it on the job.
• Each price says which part of the day the Seva partner can come. If that is not the time you asked for, it says so, in red.

• Prices first appear in the order they were sent ("As they came").
• You can change the order to Lowest price. Prices whose total can be worked out come first, from the lowest. Rates with no total come next, from the lowest rate. "Come and look first" prices go last.
• Or you can change it to Most jobs done, which puts the Seva partners with the most finished jobs on NeoSeva first.
• NeoSeva marks a price "Lowest price" only when it costs no more than every other price on your request. If any price cannot be compared, no price gets the mark. "Most jobs" marks the Seva partner, or partners, with the most finished jobs among those who sent a price. Neither mark shows when only one price came, and "Most jobs" shows only when someone has a finished job.
• Nobody can pay to be shown higher.

• When you book one price, the other prices on your request close.
• When you book, that Seva partner gets your phone number and your spot. No other Seva partner sees them. You get their phone number, and you can call or WhatsApp each other from the job.
• The booking is for the part of the day in the price you chose.
• You pay the Seva partner directly for the work. NeoSeva does not collect any payment for the work itself.
• The app cannot move a booking to another time.

• Work happens in the morning, which ends at మధ్యాహ్నం 12, or the afternoon, which ends at సాయంత్రం 5. There is no evening work.
• Booking the morning means the Seva partner agrees to come before the morning ends. The same goes for the afternoon.
• Any time means any time in what is left of that day, until the afternoon ends.
• Requests for today close at సాయంత్రం 4. You can book up to 14 days ahead. A part of the day closes when too little of it is left for anyone to reach you.
• All times are the time where the work is, not the time on your phone.

• Every booking has a code of 4 numbers, which you see in the app. On a "come and look first" job, it shows once you agree to the price.
• Give your code only after the work is finished and you are happy with it. The Seva partner enters it to finish the job.
• You can also finish the job yourself. Once the Seva partner marks that they are there, you can say in the app that the work is finished. Where the price is set at the end, the Seva partner sends the final price first. This finishes the job the same way as giving the code.
• Showing or reading out the code finishes nothing on its own.
• After a few wrong codes, the Seva partner has to wait before trying again. The wait grows each time, but it always ends.
• Once a Seva partner marks that they are there, the job stays open until it is finished. Until then, they cannot send new prices.
• If the work is done and the Seva partner cannot get the code, they can tell us in the app. Where the price is known, the app then asks the customer whether the work is finished.
• If the Seva partner marked that they are there but the job cannot be finished with the code, our team closes it after speaking to both of you, at what the work came to. That can be ₹0, and then there is no fee. This does not decide what one of you owes the other.

Customers

• You can cancel a request at any time before you book.
• After you book, you can cancel until the Seva partner marks that they are there. The Cancel button is always there to tap. If the Seva partner said they are on the way, the app asks you to call them first, so they can turn back.
• Once the Seva partner marks in the app that they are there, neither of you can cancel. The job is finished, or a problem is reported.
• NeoSeva never charges you for cancelling.
• A late cancellation, once the Seva partner is on the way or their time is over, is recorded. It is not shown to Seva partners.

Seva partners

• You can cancel a booked job before you arrive. Giving a reason helps, but it is not required.
• The customer's request goes to other Seva partners again if someone can still reach them in the time they asked for. If not, the request ends, and the customer can ask for another day.
• 3 cancellations in 30 days put you on hold. You cannot send new prices until we speak with you and end the hold. It does not end by itself. On the cancellation before that, the app tells you: "If you cancel another job soon, you will be put on hold."
• A hold never stops a customer booking a price you already sent, and it does not change jobs already booked.
• Cancelling costs you no fee.

When a Seva partner does not come

• If a Seva partner did not mark that they arrived by the end of their part of the day, we remind them first. A little later, we ask the customer whether they came.
• "Yes, they are here" lets the job go on.
• "No, they did not come": the app asks once more to be sure. It is recorded against the Seva partner, and they lose the job. If there is still time, the request goes to other Seva partners again. If not, the request ends, and the customer can ask for another day.
• If a customer says a Seva partner did not come, the Seva partner can answer once, for a limited time. Nothing is promised and nothing is charged either way.
• Nothing is charged for a no-show.
• Either side can report that the other is not there. Reports are read, but a report does not by itself change the job or move any money.

• After a finished job, the customer can say how it went: Not good, Okay or Very good, and tap short reasons that say why. Only the reasons for the answer picked are shown. A note can be added.
• One review per job.
• No stars and no averages are shown to anybody.
• Seva partners can earn a "Top rated" mark. Not having it is not a mark against anyone.
• Reviews help us decide whether a Seva partner keeps getting work.

• Joining, seeing work, saying no to it and sending prices are free.
• When a job is finished, 5% of what the customer paid comes off your balance. What the customer paid means the job's final amount in the app, as the table below shows. It is rounded down to the whole rupee. It is never taken at booking, or before the final amount is known.
• Every finished job is charged the same, whether the customer is new or you worked for them before.
• What the fee is taken on:

• A cancellation, a no-show or a report never takes money from your balance. If we take a fee by mistake, we put it back.
• Your passbook shows each fee taken, with its job.
• We may change the fee. Before it changes, we tell Seva partners. The NeoSeva Partner app shows the fee in use. A job pays the fee that was in use when it was finished.

• Your balance in the app is money you add ahead of time for NeoSeva's fee. It only pays that fee. It cannot be spent anywhere else or taken out as cash, and it has no end date.
• You add money by UPI through Razorpay, in the UPI app you already use, once your ID check passes. You can add from ₹100 to ₹10,000 at a time. The quick amounts are ₹100, ₹500, ₹1,000 మరియు ₹2,000, or you can type your own.
• Money is added only when Razorpay tells us the payment arrived. A payment still being checked is never shown as failed.
• A balance of ₹0 does not stop you taking a job. If a fee takes you below ₹0, you owe it, and you cannot send new prices until your balance is back to ₹0 or more. This does not change jobs already booked.
• NeoSeva may add a gift to your balance. A gift only pays fees and is never paid out.
• If our team changes your balance by hand, you get a notification, and the passbook line says why.
• When you delete your account, any money you added and did not use is paid back to you by UPI. See the cancellation and refund policy.

• Sending someone else's ID or photo, or using an account that is not yours.
• Harassing, threatening, hurting, cheating or stealing from anyone you meet through NeoSeva.
• Asking a customer for their code before the work is finished.
• Saying something that is not true about your work or your price.
• Trying to cheat the apps' checks, for example by guessing codes, trying to see other people's jobs, or making a new account to get a gift twice.
• Sharing anything that belongs to someone else when you have no right to it, or pretending to be someone else.
• Sharing anything obscene or sexual, anything that harms a child, or anything that invades someone's privacy.
• Insulting or harassing anyone because of their gender, race or caste, or stirring up hatred between religions or castes.
• Anything to do with money laundering, gambling, or online games that are not allowed in India.
• Breaking someone's copyright, trademark or other rights.
• Saying something false or misleading on purpose, or hiding who a message is really from.
• Anything that threatens India's unity, security or public order, or encourages a crime.
• Sending a virus or any code that harms a phone or a computer.
• Anything else that is against the law.

• A Seva partner cannot send new prices while they owe money, have a job they arrived at and did not finish, or cancelled too often. The app says which one, and what ends it.
• We may pause a Seva partner's account. You are told why, in your language. Pausing signs you out of NeoSeva Partner, and a paused Seva partner cannot open their jobs.
• We may stop a customer account from asking for work.
• We may do these, for example, after a serious complaint of theft, harassment, violence or fraud.
• If someone breaks these terms, we may remove what they shared, and pause or stop their account straight away.

• NeoSeva gives you the apps that bring you together. The work, its price and paying for it are between the customer and the Seva partner.
• We do not promise that a Seva partner will send a price, come, or do the work well, and we do not promise anyone's safety.

• A problem with a job: open the job and report it there. It is the quickest way.
• Anything else: open Help, tap "Ask for a call", choose what it is about and the job if there is one, then tap Call me. You get a Token number on screen, and our team calls you.
• Grievance officer: [email protected]. 48 గంటల్లో జవాబిస్తాం, ఒక నెలలో పరిష్కరిస్తాం.

These terms are governed by the laws of India.

When these terms change, the "Updated" date at the end of them changes. Using either app after a change means you agree to the new terms. The NeoSeva Partner app records which version each Seva partner agreed to.

See Contact us.